Every effort will be made to deliver your artwork in a manner consistent with exceeding your expectations.
We would like to emphasize that ALL ORDERS ARE FINAL. There are no returns or refunds unless otherwise specifically agreed to between Artist and Customer in writing. Once an order is placed, the customer will have 24-hours from the date of purchase to cancel and receive a refund. If order was paid for by credit card, there will be a 5% charge deducted from refund due to credit card processing fees. Special circumstances may allow exchanges for artwork (NO REFUNDS) already purchased and received and/or ordered but not yet produced. Customer would be responsible for all shipping costs related to exchange.
We use FedEx Ground and UPS Freight (no signature required on sizes up to 30″ x 45″, unless requested). It is Customer’s responsibility to notify Artist if they will be out of town and if there are certain dates that order should not be shipped.
Please keep in mind that the edges of certain images may get wrapped around the wood frame (for canvas orders) in the final product. If you are concerned about the effect on product’s final appearance, please contact us to let us know it may be an issue, and we will try to prevent it from happening (though this cannot always be prevented). Unstretched canvases are also available; please contact us for more information.
Please note that it may take 2-3 weeks for print orders to be fulfilled, and 4 weeks or more for canvas and metal pieces to be completed. You will be notified when your product has been shipped; please contact us if you have any concerns.